Support ⋟ Frequently Asked Questions
What are Virtual Numbers?
Virtual Numbers are private, disposable phone numbers that give you the privacy and control you can't get with regular phone numbers. With Virtual Numbers you'll never have to give out your real phone number again. And if your new private phone number ever become less-than-private... just toss it and get a new one!
Why do I need Virtual Numbers?
Virtual Numbers are used by anyone who is concerned about their privacy. When you use a Virtual Numbers anonymous telephone number, your real phone number is kept private. And unlike traditional phone numbers, your Virtual Numbers are disposable. If you ever need to change your phone number you can do so in a matter of seconds and as often as you want.
What's the difference between Virtual Numbers and Extension Numbers?
Virtual Numbers are just like any phone number you've ever dialed -- dial the number, and it rings! Extension Numbers are like the extensions most people use at their office. They are regular phone numbers with a 5 digit extension (212-555-5555 ext. 53100). Virtual Numbers are normal phone numbers with no extensions. When callers dial your Virtual Number they do not need to enter an extension and calls are immediately connected to your forwarding number. Virtual Numbers can be added to your account for a small monthly fee.
Can I get a local phone number?
Yes, we offer Local Virtual Numbers in over 500 cities in the US and Canada, as well as in over 40 other countriesincluding the UK, Spain, China, Mexico, and Brazil, to name a few. We have thousands of Virtual Numbers in stock and immediately available numbers from around the world. If we don't have a specific city you are looking for, we may be able to special order it for you.
Are Toll-Free numbers available?
Yes, though currently only in the US. Toll-Free numbers are available for a small monthly and per-minute fee. Toll-Freenumbers that we offer do NOT work from Pay Phones or from Canada or outside the US. We can offer Toll-Free numbers that work from Pay Phones and from Canada, as well as Toll-Free numbers in other countries. Please email our customer support team if you are interested.
Do Virtual Numbers work from outside the country?
Yes, all of our numbers, with the exception of Toll-Free numbers, are able to be dialed by anyone anywhere in the world.
Will people know I'm using Virtual Numbers?
Absolutely not! All Virtual Numbers are completely anonymous and your callers will never know that you're using our service.
Can I have more than one phone number?
Yes, our system allows you to have multiple phone numbers and each can be forwarded to a different number.
How long can I keep Virtual Numbers?
You can keep any of the Extension or Virtual Numbers in your account for as long as you'd like. Numbers can be kept for a single day or forever. There's no charge to cancel or disconnect your numbers.
Can I move my current home or cell phone number to Virtual Numbers?
Absolutely, if your number is US-based. Because the US allows number portability you can move any phone number to our service. And with our low monthly and per-minute fees, we're the least expensive way to maintain your old home or cell phone numbers and still receive calls. To port your existing phone numbers, simply contact customer service for assistance.
How do I turn off my Virtual or Extension Numbers?
You can disconnect your number at any time. Just login to your account and click "Disconnect" to disable the number and stop all future calls. Once you disconnect your number, you may not be able to get it back again.
How do I cancel my subscription?
Log into your account, click the "Billing" link at the top of the page, and then the "Cancel Subscription" button at the bottom of the Billing page. This will take you through the cancellation process. All of your existing Virtual and Extension numbers will be immediately disconnected at the end of this process, and numbers are not able to be reconnected.
Do your numbers work with Craigslist, eBay and PayPal?
Our numbers work very well with Craigslist when including the phone numbers in classified ads or eBay auction listings. Our numbers DO NOT allow you to verify your new or existing Craigslist, eBay or PayPal account. In order to prevent fraudulent use of our service, we block calls from the Automated Account Authorization tools that Craigslist, eBay and PayPal use to verify accounts. We will not refund the cost of phone numbers added with the intention to use for this purpose.
Can I open multiple accounts with Tossable Digits?
No. We allow only one account per customer. Accounts that are found to be opened by the same individual or entity may be closed without notice and without refund.
